Terms & Conditions

These terms apply when you use the NEET website or mobile app, or book a service with NEET (“we”). By creating an account or booking you agree to them.

Bookings

• A booking is a request until we confirm it. We may decline or reschedule a booking if we cannot serve your area or time; we will tell you as soon as we can.
• Give accurate details about the job (size, condition, access). If the job is materially different on arrival, we will agree a revised price with you before starting.
• Please make sure someone can give our team access at the booked time, and that water and electricity are available where the service needs them.

Prices and payment

• Prices are in Tanzanian shillings and are shown before you confirm. Services priced by weight or by item (such as laundry) are confirmed after the items are checked.
• For grocery shopping, the price shown is our service fee; you also pay the cost of the goods, as shown on the receipt.
• You can pay by mobile money or on the day the service is delivered. Promotions apply as described on the offer and cannot be combined unless we say so.

Changes and cancellations

• You can move or cancel a booking free of charge any time before our team sets off.
• If you cancel after the team has set off, or nobody is available to give access, we may charge a call-out fee to cover the visit.
• If you paid in advance and cancel in time, we refund you to the number you paid from.

Recurring bookings

If you choose a weekly, two-weekly or monthly service, the next visit is scheduled automatically after each completed visit. You can move or cancel any visit, or stop the series, at any time.

Our promise

If the work is not right, tell us within 24 hours and we will return to put it right at no extra cost. Please report any damage within 24 hours so that we can investigate; we take responsibility for damage caused by our team’s negligence.

Your responsibilities

• Keep your account details secure and tell us if you think someone else has used your account.
• Put away cash, jewellery and fragile valuables before a visit, and tell us about pets, hazards or special surfaces.
• Treat our team with respect. We may end a visit and refuse future bookings in case of abuse or unsafe conditions.
• Please do not hire NEET professionals privately, outside NEET.

Liability

Nothing in these terms limits liability that cannot be limited by law. Otherwise, our liability for a booking is limited to the amount you paid for it, and we are not liable for indirect losses.

Governing law

These terms are governed by the laws of the United Republic of Tanzania.

Contact

hello@neet.co.tz · +255 769 090 000 · Dar es Salaam, Tanzania