Help

Questions & answers

How do I book?

Choose a service, answer a few questions about the job, pick a date and time, and confirm. You need a free account so you can track and manage the booking.

How do I pay?

By mobile money, or on the day once the job is done. Your booking page always shows whether a payment has been received.

Can I change or cancel a booking?

Yes. Move or cancel it yourself from your account, free of charge, any time before the team sets off. After that, call us.

How do recurring bookings work?

Choose weekly, every two weeks or monthly when you book and the discount applies to every visit. When a visit is completed, the next one is scheduled automatically. You can move or cancel any visit.

Who comes to my home?

A NEET professional who has been identity-checked, interviewed and trained. You see their name once they are assigned.

Do I need to provide supplies?

No. The team brings equipment and supplies. If you prefer specific products, mention it in the instructions.

What if I am not happy with the work?

Tell us within 24 hours and we will come back and put it right.

Which areas do you cover?

Dar es Salaam and Dodoma. If you are just outside, message us and we will tell you if we can come.

Still stuck? Contact us.